Return & Exchange Policy - PTNBEAUTY:

 

At PTNBEAUTY, we want you to be completely satisfied with your purchase. Please review our return and exchange policy for a smooth shopping experience:

 

1. Eligibility:

   We accept returns and exchanges within 30 days from the date of purchase. To be eligible, items must be unused, in the original packaging, and in the same condition as received.

 

2. Initiating a Return or Exchange:

   If you need to return or exchange an item, please contact our customer service team within the specified timeframe. Provide your order number and details about the product you would like to return or exchange.

 

3. Return Shipping:

   Customers are responsible for the cost of return shipping unless the return is due to an error on our part. We recommend using a trackable shipping method for your return.

 

4. Refund or Exchange Process:

   Once we receive your returned item and verify its condition, we will process the refund or exchange. Refunds will be issued to the original payment method, and exchanges will be shipped promptly.

 

5. Damaged or Defective Items:

   If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund and cover any associated return shipping costs.

 

6. Non-Returnable Items:

   Some items, such as opened or used products, are non-returnable for hygiene reasons. Please check product descriptions for any specific non-returnable items.

 

7. Refund Policy for Used or Tampered Items:

   We do not offer credit or debit refunds on items that have been used or tampered with. Depending on the situation or concern, we may offer a store credit or gift card credit.

 

8. Refund Processing Time:

   Refunds may take 5-10 business days to be processed and reflected in your account, depending on your payment method and financial institution.

 

9. Exchange Availability:

   Exchanges are subject to product availability. If the desired item is not available, a refund or alternative arrangement will be offered.

 

10. Return Address:

   The return address and instructions will be provided by our customer service team when initiating the return or exchange process.

 

11. Contact Information:

    For any questions or assistance regarding returns and exchanges, please reach out to our customer service team at 

Email: Support@ptnbeauty.com

Phone: 952-297-5055

 

Thank you for choosing PTNBEAUTY. We appreciate your understanding and cooperation with our return and exchange policy to ensure a satisfying shopping experience.

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