FAQ | PTNBEAUTY

**Q7: Are sale items or gift cards eligible for return?**

A7: Unfortunately, sale items and gift cards are not eligible for return.

**Q3: How do I start a return?**

A3: Initiate a return by contacting us at support@PTNBEAUTY.COM with your order number and reason for return. Follow the provided instructions for a smooth process.

**Q1: What is the return policy at PshayTopNotchBeauty ( PTNBEAUTY ) ?**

A1: We have a 30-day return policy. Items, including beauty products, hair bundles, and wigs, must be unused, unopened, and in their original packaging. Contact support@PTNBEAUTY.COM to initiate a return.

**Q2: Do you ship internationally?**

A2: Currently, we only ship to addresses within the United States.

**Q9: Do you accept returns for hazardous materials?**

A9: No, we do not accept returns for hazardous materials, flammable liquids, or gases.

**Q10: How can I contact customer service?**

A10: You can reach our customer service team at support@PTNBEAUTY.COM for any questions or assistance.

**Q6: How are refunds processed?**

A6: Refunds are processed within 10 business days after receiving and inspecting the returned item. Please allow additional time for your bank or credit card company to process the refund.

**Q5: Can I exchange an item?**

A5: Yes, the fastest way to exchange an item is to return the original, and once accepted, make a separate purchase for the new item.

**Q4: What if I receive a damaged or defective item?**

A4: Inspect your order upon receipt. If you receive a damaged or defective item, contact us immediately at support@PTNBEAUTY.COM. We will evaluate the issue and make it right.

**Q8: Can I return personalized or custom products?**

A8: No, we do not accept returns for personalized or custom products.