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  • **Q7: Are sale items or gift cards eligible for return?**
    A7: Unfortunately, sale items and gift cards are not eligible for return.
  • **Q3: How do I start a return?**
    A3: Initiate a return by contacting us at support@PTNBEAUTY.COM with your order number and reason for return. Follow the provided instructions for a smooth process.
  • **Q1: What is the return policy at PshayTopNotchBeauty ( PTNBEAUTY ) ?**
    A1: We have a 30-day return policy. Items, including beauty products, hair bundles, and wigs, must be unused, unopened, and in their original packaging. Contact support@PTNBEAUTY.COM to initiate a return.
  • **Q2: Do you ship internationally?**
    A2: Currently, we only ship to addresses within the United States.
  • **Q9: Do you accept returns for hazardous materials?**
    A9: No, we do not accept returns for hazardous materials, flammable liquids, or gases.
  • **Q10: How can I contact customer service?**
    A10: You can reach our customer service team at support@PTNBEAUTY.COM for any questions or assistance.
  • **Q6: How are refunds processed?**
    A6: Refunds are processed within 10 business days after receiving and inspecting the returned item. Please allow additional time for your bank or credit card company to process the refund.
  • **Q5: Can I exchange an item?**
    A5: Yes, the fastest way to exchange an item is to return the original, and once accepted, make a separate purchase for the new item.
  • **Q4: What if I receive a damaged or defective item?**
    A4: Inspect your order upon receipt. If you receive a damaged or defective item, contact us immediately at support@PTNBEAUTY.COM. We will evaluate the issue and make it right.
  • **Q8: Can I return personalized or custom products?**
    A8: No, we do not accept returns for personalized or custom products.
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